After making my purchase, going on 3 weeks now, I have inquired, through the chat system set up on Bed Planet`s website, about the progress on my purchase, three(3) times. The first time I was asked to leave my email, of which I did. The second time I was instructed to do the same by the answering chat person, and I have yet to get an update on my purchase. It`s bee 5 days since last inquiry. At least get back to me. Even if there`s no progress. Very poor customer service. At this stage of our existence, the money we spend isn`t taken lightly and our time is worth more than any can muster to imagine. POOR, POOR, POOR!!!!