Overall really pleased with my purchase. Fair to say I had a few concerns ordering this item during lockdown as I'd been let down by a few other orders promising delivery dates that never materialised and continued to be pushed back. So first the reason for not giving 5 stars: After extensive research, I found the item I wanted (a dining table) at a very good price with this firm's website and better still, it was showing 'in stock'. Order made! Within a few days a message was received saying the estimated delivery date was 4-5 weeks away - odd when the item is meant to be in stock, but at least they told me quickly. As I was 'on alert' I asked if all was looking good for the planned delivery date about a week before due and was quickly told the item was due to arrive at the warehouse today. Some more nudges and update requests followed for the next 2 weeks before I was then given a firm delivery date, which was just over 6 weeks after original expected date. Now the good stuff: Comms were responded to quickly and with lovely, humoured personalisation (which look away a lot of my nerves). Item was a great price and the packing! ... well I have never received an item so carefully packed - faultless - and friendly delivery service people too. So overall, I think I may have been given a bum steer around the 'in stock' info at the start and delivery expectations may have been on the optimistic side, but great item, great price and great service. Would use again.