Our young daughter moved into her first apartment and ordered a bed and mattress package from them back in October. The wrong size mattress was delivered and 2 of the drawers underneath were broken. A date was arranged for the new mattress and drawers. Drivers turned up late at 9pm, told my daughter that were taking the bed and mattress and left her with a new mattress and a large box. She assumed they were replacing the base completely. When she unpacked the box it was just 2 drawers and not a complete base. She emailed customer service straight away that night to say that the drivers had taken the base away. We have now been told that they have no record of the base being taken and they are asking for us to take more costs if we want a replacement base. Bedstar are taking no responsibility for the matter and are blaming their outsourcing of the delivery company. We keep being told that it's under investigation and again that if we want a base we have to pay a cost. We have written to the owners and with no outcome we are going to trading standards now. Our daughter is a civil servant working long hours and is having to sleep with the mattress on the floor, along with 2 useless drawers and no base. Avoid ordering from this company! *I will amend my review accordingly as and when we get closure*