I purchased a king size bed and mattress, I ticked next day delivery. Later I received an e-mail telling me, due to a glitch in the system it would have to be the day after,OK I said. I received the bed and matress ,cleared the old bed which took 1 hour to dismantle, unpacked the new bed checked all the parts,only to find all the nuts, bolts, washers, slip pads Allen key and spanner were not there. I called Customer services who apologised and told me they can't deal with it till I had gone back online to fill in a form. Then they sent out a standard reply, later some 45 minutes they sent me another e-mail, they had contacted the supplier. I was told they would send the missing items by Royal Mail. 1 This point in time Royal Mail are having problems. 2 Why couldn't the complaint be dealt with over the phone and save another hour. An apology is no good when you have spent the money and your sleeping on a mattress on the floor. So future customers you have been warned !