Ordered bed for next day delivery but nothing arrived. After much difficulty managed to make telephone contact with Bedstar who instructed me to fill in complaint form which would be dealt with in 24-48 hours. This despite our old bed being collected on the next day as planned. Where do we sleep? Bed arrived next day but was faulty and another 30 phone calls to resolve as it is now Friday and no bed to use. Told factory will send replacement bed but not till Tuesday!! Again nothing arrived so tried factory direct and was advised that Bedstar had not completed the paperwork so delivery delayed till Wednesday. We hope it will arrive but not counting on it. Once we have the bed nothing else will be purchased from Bedstar