I have been left extremely dissapointed with the service I have received from bedstar, would not reccomend or use again! I have given 1 star as the bed arrived within their reccomended time frame, but the item arrived damaged. Extremely poor communication, and nearly a month for bedstar to send out a replacement. Only for it to arrive damaged as well. We bought this bed for my elderly grandmother, who has waited in on multple days, for deliveries that never arrived. When the replacement item finally arrived (also damaged), it was left outside her door, meaning I had to go up there to bring the item In. Not good enough!