Before you read on, please DO NOT PURCHASE FROM BEDWORLD. I do not want you to go through the same experience i did. I did happen to google Bedworld before buying a bed from them (just like you probably are). I thought i could be one of the lucky ones, great price, and if i choose the best of their stock, it can't really go wrong can it? Well it did, absolute nightmare. The amount of running around you do is equivalent to the money u thought you had saved. We bought 2 beds with headboards and 1 mattress. It all went wrong when it was the date of the delivery. We waited all day and there was no sign of the bed. Phoned them up, they said it would be delivered 2 days later. 2 days later still no bed. Then we got a call saying it would arrive in 1 week now. We had to go out of our way to make ourselves available each and every time. After a week the order arrived however with 1 defective mattress and no headboard for the king sized bed. We were chasing for weeks, their customer service (or shall i say lack of it) is truly appalling. They don't pick up the phones, they say they will contact you and don't, they don't answer emails and the list goes on. So after chasing for a few weeks - 1 month, we had to make the 1 hour drive down to the Brent Cross Store and speak to them directly in order to get the headboard delivered and the mattress returned. Then again, when they were due to deliver the headboard and pick up the mattress, they didn't arrive. So after a lot of phoning, not getting through etc they arrived 2 weeks later. We went to fix the headboard onto the bed, but it would not hold, the holes in the bed were in the wrong place. In a normal situation we would have got an exchange. But knowing how shoddy Bedworld are, we decided to keep the bed and just prop the headboard again the wall to hold it up. We simply did not have the time to get that picked up and afford another 2 days out of work. We waited 2 months to receive our refund for the mattress, but did not receive it (again going through all the means of contacting them). We then had to raise a section 75 claim and get our money back through the credit card company.