It’s been nearly a month now since I ordered my bed and all I wanted was an exchange of the colour. I have been chasing this nearly every day for a month. They don’t answer the phone, they don’t respond to emails. I received an email 2 weeks ago saying that samples were being sent out for colours, this was never received. On top of all of this they want to charge me £89 to exchange the bed despite it having faulty stitching and also they would have to come to deliver the new bed and could take the old one in original packaging at the same time. I don’t understand the fee. Despite this, I was willing to pay it but they won’t even respond to me to exchange. The bed has been sat there in packaging for over a month. I will resort to driving to thier warehouse in Huddersfield if I have to and waiting until it is swapped. If I don’t receive any feedback or the issue resolved soon I will be making a formal complaint, this is against my consumer rights and needs to be broadcast on numerous platforms so other customers don’t have to go through the same shocking experience.