I ordered two memory foam mattreses, a super king and a single mattress. When they delivered them to us, I realised they weren't memory foam mattresses and I told the delivery guy to take them back so I save him the trip. Obviously he didn't take them. I've had a memory foam mattress foe 10 years ( I didn't order drom the same company as they couldn't ship to my country anymore) so I trusted bedsworld. I also went to two different shops to confirm the feel of the memory foam mattress. Both different shops memory foam mattress weren't so firm. The sales person of the bedsworld tried to justify by saying that initially they are firm which is incorrect ( hence the other two shops mattresses weren't and the one that I had wasn't so firm when we bought it) . I contacted bedsworld and after they asked me to send them a picture of the mattresses which they are still in plastic as we didn't open them, they told me that we will not receive the full refund! I'm sorry this is fooling your customers and what they're buying is not you're selling. Obviously after I received the email, I tried to call customer care for several times and now no one is replying. Also they were meant to be delivered after 10 days and we received them after 20 days approx. THE OWNER WILL WRITE THAT WE DIDNT SHOP FROM HIM AND THE REVIEW IS FAKE AS HE DID TO OTHERS. TRUST ME its not fake and I request full refund and you come and pick up both mattresses. I've spent over €500 and.i have proof of receipt and pictures!