Truly awful experience. Bed base collapsed (Order number 100064242), with clear (photographed) evidence of shoddy construction, protruding staples, flimsy side timbers, etc. "Head Supervisor" told us we would get replacement in 6 days (too long for us) or a cash refund despite terms and conditions (about 75 days old versus 60 days for refund). Further phone calls resulted in denials of responsibility plus emails, culminating in accusations that we were ,lying. Trading Standards please take note! Allegedly, they also post fake positive reviews for themselves (Money Saving Expert post from 2007). Currently, we have their broken bed, no refund, no replacement but we do have a very nasty taste in our mouth!