I originally searched the website and found the bed I wanted but as the office was in Huddersfield decided to visit personally. I am glad I did because I got the bed I wanted and saved money. The products are very good but the customer service could have been better - no contact with the company and the invoice I had with contact phone numbers were no longer in service. However when the driver did contact me on the day of delivery I was very relieved because I had already gotten rid of my old bed. The driver was very friendly and helpful so his customer services skills compensated for the lack of contactable customer service agents which I had experienced. Now a month later I am still very pleased with my purchase - good quality and value for money. I would buy from this company again but really think that they should try to improve the after sales pre-delivery. A 12 hour delivery spot is not acceptable in this day and age. A call to customers at the beginning of the delivery cycle would be more appropriate and welcome.