I wish I had read these reviews before I ordered 2 beds from the Thurrock store, I was given a delivery date and told I will get a call 24hours before to confirm a delivered delivery slot, this did not happen, phoned head office and waited48mi utes to get and answer only to be told they did not know where our order is, we were told he would ring us back in 10 minutes, 1 hour later my husband rang them back and waited another 42 minutes told he will ring back, the conversation got a bit heated and then he said the beds will arrive between 1 and 4pm, still no show! Rang the store and he was about as good as a chocolate teapot. Apparently the shop and the delivery are 2 completely different companies and he has no way of contacting them, I hope this helps a you if you of ordering. The customer service is appalling and I will be going into the store and will not leave till I have my money back.