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James Mason
Made a purchase from this company for a PerfectDraft Bud Lite starter bundle. The description (and photo) clearly stated that included was: 1x Bud Lite Bar Runner, 2x Bud Lite Pint Glasses, 10x Bud Lite Coasters and 1x Bud Lite Keg. When the item arrived a few days later, inside the box was 2x Bud Lite Half Pint Glasses and 1x Bud Lite Keg. Missing from my order was 1x Bud Lite Bar Runner, 10x Bud Light Coasters and 2x Bud Lite Pint Glasses. So I sent an email to the company to question why I was missing items. Some time went by, and I was looking on their website again - only to discover they’d changed their photo and description and removed these items. Their email was response was ‘sorry but we ran out of stock so sent the next alternative thing, but don’t worry we’ve credited your account with £5.00’. Not good enough, shocking service. I told them I wasn’t happy and expected the Pint Glasses that were now shown on the revised order to be sent to me - which they agreed. Guess what turned up… 2x Bud Lite HALF Pint glasses, again! Completely incompetent and in all honesty I would send it back if I could - but I’ve opened the Keg.
2 years ago
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Beer Hawk has a 4.4 average rating from 5,759 reviews

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