I ordered a gift of a large bottle of beer in a gift box together with a case of Christmas ales. A day or two later I received an email saying that they had run out of gift boxes. They offered a choice of three ways of dealing with this: I opted for the order to go ahead with a partial refund. The next day I received notification that the order would be delivered during a mid-morning time slot. It arrived two hours early, when we were out. The beer was safely sitting on my doorstep, so no harm done, but it does show the attitude of the delivery company. When I opened the boxes I found I had a duplicate magnum and no Christmas case. I found the customer service line a bit unhelpful ( they said I'd received a 'callback' within 48 hours -- not much use on 22nd December). I then sent an email and received a helpful reply that promised to collect the extra bottle and to deliver the Christmas beers before Christmas. You know where this is going: I received timeslots for the collection and delivery; both came and went. I'm now short of beer on Christmas day :-( So, what are Beerhawk really like? Are they a decent company let down by errors in their warehouse and an abominable logistics firm, of are they just poor? I'm afraid I'm never going to find out now.