I had a terrible experience with Beer Hawk, and will not be using them again. I ordered a brewing kit for a present for a friend's 30th, and it said 3 working days shipping, which was well within my timeframe, so I chose Beer Hawk. I made my order on Sunday evening, needing it for the following Friday, which gave me plenty of room (5 working days). After 3 working days, I still hadn't had a confirmation of shipping, and no communication whatsoever from Beer Hawk. Accordingly, I contacted them by email, only to be told there was a mix up with the courier, and that my ordered had been split up, and the remainder of my order would be delivered shortly. The problem with this, is that my order was only one package, so it didn't make any sense at all. This was still understandable, these things do happen, and I still had 2 days in which my package could be delivered in time for my friend's birthday, so I waited. The birthday came and went, and I had nothing to give my best mate on his birthday. The following Monday (6 working days after I placed my order), I received another email from Beer Hawk saying that they were temporarily out of stock of my product, and asking whether I would like to have a refund or wait till it came in stock. I could not comprehend this, how can I have purchased a product, without Beer Hawk having the item in stock? Modern inventory management systems prevent this. I was away on holiday, so I elected to wait. Beer Hawk offered me some beer tokens (£7) as compensation, which is barely enough to cover shipping on anything, and I am hesitant to use them in case I go through this hassle again. So my package finally arrived, 11 working days after I ordered :( . I understand that errors occur (even though they shouldn't in this day and age), but what annoyed me the most is the poor communication I encountered.