I placed my order on a Thursday afternoon and chose the Saturday delivery option which cost a bit more but I didn't mind as I wanted for a get together on the Sunday. Once the order was placed I was informed I would be notified once the parcel is on its way. By the following week Tuesday when I still hadn't received my order o rang up to enquire about it and was told that it was with the delivery company waiting to be delivered and that Beer Hawk would follow up with the delivery company on why it hadn't been delivered yet, by the Thursday it still hadn't been delivered so I rang up again to enquire where my delivery was I was then informed it was still in the warehouse and it would be sent out asap. I eventually recieved my delivery on the Friday, and recieved a refund for the postage. I never received any email or phone call explaining or apologising for this late delivery.