Ordered a gift in a presentation box (plain box I should add) and received a box with writing on it. Called up saying it's not what I ordered and was told at the time of order I was sent 'whatever they had in stock' but I'd get a replacement sent in the next few days. A week later I call up, having not received the replacement, to be told there was no note on my order to send a replacement but they don't have any in stock and haven't for 'a long time'. Went with beer hawk as even though they were more expensive I could get the gift and the box from one place instead of having to buy from different sources. Won't be using again.