I Ordered a box of lagers for my dad's birthday which is 30th August. I placed the order on 22nd August. Two days later on 24th I received an email telling me it was dispatched and wood take 3 working days. Given it was the bank holiday weekend I then found out my dad still hadn't received anything by the Tuesday, the 30th, so went to the link to track my delivery and saw that they had tried to arrange delivery on 25th. My stepmother was in most of that day - she left the house for half an hour at 530. Yet no note was left and even I wasn't notified that they hadn't been successful with the delivery The U.K. Mail site is the most un-user friendly site I think I've ever seen. The page firstly told me 'please call' under the delivery tracker details, but I couldn't find a number anywhere to call them so I sent an email through their contact form on 30th and received a reply saying they'd get back to me within a day. By the 31st I hadn't heard anything so I called beer hawk direct who didn't know what had happened but would talk to head office and work out what had happened and arrange redelivery Still no update on the 1st. Called again and spoke to Shirley who put another urgent message through to customer services Meanwhile still nothing from UK mail Later that day (on 1st) a lady from beerhawk emailed me saying that she'd spoken to customer services at the delivery company and found out that the beers had been damaged and they were sending a new box. She said that id receive a new email from UK mail to track the delivery. Later that day I received this email saying the delivery would take up to 3 working days and that I'd receive a further email or text with an update on the exact delivery day and time. I didn't hear anything again until Monday 5th with another email saying the delivery would be with me within 3 days. They were finally delivered on 6th, over two weeks after I placed the order and a week after my father's birthday for which these beers were his gift Since then I've had no further apology for the delay or offer of compensation