I would love to write a gushing review of the Octoberfest beers that I recently purchased from Beer Hawk, but as they were 'damaged in transit' at the courier's depot, not once, but twice, I am unable to. Especially as, by the time I managed to get some sense from somebody at Beer Hawk, they had sold out of said beers. As an apology, I was given a £10 token to spend on more beer, which I duly did, ordering 2 cases of Fruh Kolsch to replace my now long lost order. After a further fortnight, I enquired as to whether the butter fingered jugglers at the couriers had been using my kolsch for further practice. No, apparently. They had not destroyed another order. This time they hadn't got the right delivery address. Really? I was apologetically told by a different employee that my order would finally be delivered at the start of the following wee.....WHICH IT WAS!!!!! A month and a half after placing the original order. Lordy, lordy hallelujah! Two lessons learned from this. 1 - Beer Hawk's customer service is poor. 2 - Their couriers all have w*nk hands. By the way, the Fruh Kolsch is fantastic.