3 working days for delivery, yeah that didnt happen, more like 8. Got a few generic emails to say they were changing warehouses and this was causing delays, which happens, but even then it was still a shambles trying to get any sort of information from them on when to expect delivery. Logged a few calls to their online responsive helpdesk, again externally managed, 3 days for a very unhelpful reply. Other times no reply at all. They did to be fair they did email a code to all those affected with delivery delays for the cost of standard delivery, sadly even that was mucked up, turned out it wasnt for the stated delivery fee but was actually for half the value. In that email they advised my order would be dispatched within 24 hours, 3 working days later it still wasnt. Numerous calls to their advertised number, which turned out to be a managed call center who had no clue other than being able to check basic order details, all advised they would get the 'head office' to call me back. No calls back. Reason i called was to advise that i would not be at the delivery address the following week and it would need to be redirected. Eventually received a call back near close of business to advise id be getting the delivery the next day to the original delivery address, 2 days after i advised them i wouldnt be there. The really helpful guy on the phone said he would speak to the company delivering and get them to reroute it and call me back the following morning. No call received and then got an email from the delivery company to say it would be delivered to the original delivery address that day. Luckily their delivery system lets you postpone delivery to another day, which i managed to do, so eventually got it 10 days after ordering. Well packaged and beer was all there and accounted for, but wont be using their service again. Yes deliveries/warehouse issues happen but very poor customer service and communication.