I have to be honest, my whole experience with Beer Hawk has been appalling. The only plus is that the beers themselves have actually been very good when they have finally arrived. My initial order was messed up, did not arrive and so missed my husbands' birthday - despite the fact that I chased it prior to the expected date of arrival. I bought a 3 month beer club membership. The next month came, still no beer. I had to then chase this up again and again and again. It eventually arrived over 3 weeks late.......to the wrong address..........without the promised compensatory beer tokens I had been assured would be in the box. I am now awaiting my 3rd & final delivery from them, which I am anticipating will not turn up and that i will need to chase. The whole service has just been absolutely shocking and once my final delivery arrives I will be so relieved that I never have to do business with Beer Hawk ever again.