I purchased a Black Belt beer box on 06/10/2016 for a colleagues 40th birthday and was advised by email it would be sent in 3 working days. After having no further response from the company I emailed into them on the 12/10/2016 asking for tracking info as I had not received my order. They did email back on the same day saying that the box was damaged during transit and the beers had smashed. They also said they were getting replacements sent out and would send me a new tracking number. I gave them the benefit of the doubt and was happy to wait for a replacement as these things do happen. It then came to the 21/10/2016 and again I had no communication from Beer Hawk as to where my replacement delivery was. I emailed again asking for an update or I would like a full refund. I never had a response from this email and had to call them to chase up a response. I spoke to a lady on the phone who advised they didn't have any replacement beers to complete the box and asked what I wanted to do. Why had no one got into contact with me when they knew about this? I had to wait an unacceptable amount of time and had to chase this myself to get an answer. The lady on the phone said she would call the warehouse to see if she can get a replacement box sent out. Thankfully, she did call me back and advised it would be sent out that day and would arrive in three working days. It never came in three working days. It arrived on 31/10/2016 soggy with smashed glass in the box and only one intact beer. I called them and told them it was arrived in this state and spoke to the same girl as I did before. When I explained what had happened, she wasn't apologetic or sympathetic to how long I had waited for this order and that I had missed the 40th birthday by weeks, She asked if I wanted beer tokens or a refund and I said the refund. I felt as though she couldn't wait to get off the phone. The packaging it comes in is laughable - the beer are placed into a brown box and that it is. No bubble wrap or anything to protect the glass. No wonder they smashed. I would never use this company again, it took weeks for my order to arrive, I had no communication from Beer Hawk I always had to chase them and I had no apology or gesture of good will, it felt as though they simply didn't care about their customers. Please save your money and do not use this company.