I was due to take delivery of the advent calendar on 4th November and a fortnight later still no calendar. I have contacted BH twice and each time received really lame excuses - the first time one of the beers had been delayed, the second time it had been damaged and returned, though no dispatch notification had been sent for either. Basically, I was fobbed off twice! Given that the product wasn't cheap either I'd recommend that people go elsewhere. Find a reliable company that fulfils its orders. I was shocked when I read the number of negative reviews on here. If your couriers were really bad, I think they'd have gone out of business! I shall be asking for a refund, though I'm not sure I'll get one.