I am extremely dissatisfied with the "service" I am receiving from Beer Hawk. I ordered (and paid for) a selection of beers on 25th October, which is yet to arrive. I emailed on 7th November, to ask where my order was, giving my order number. I got an email back the next day, asking me for my order number (!) I reconfirmed my order number in an email on 9th November. On 11th November, I received an emailed apology, indicating that my order "failed to pull across properly onto our dispatch system." I was assured that the warehouse would "prioritise your order." I had provided Beer Hawk with a gilt-edged opportunity to improve their practices, via a free audit, a fact which I put to them on 14th November. I turned down their offer of "a few beer tokens" (made on 15th November), whatever they are. I searched for the term on their website, to no avail. I emailed back on 18th November, suggesting that they could do better than "a few beer tokens", given the free audit service, the mounting damage to their reputation, and the continued absence of my prioritised (fully paid for) order. That's the point that I stopped getting any sense out of Beer Hawk. I had an email from them on 21st November, asking me to respond to an email from three days previously. But I hadn't had an email from them on 18th November, a fact which I pointed out in my most recent email to them, also on 21st November. In this email, I stressed that it is heavily incumbent on Beer Hawk to attempt to repair the serious damage to their reputation, and to get my order to me. It is now the morning of 25th November and I have heard nothing from them. Very, very poor service. To be avoided.