Absolutely appalling 'delivery' and customer service - not surprised to see so many poor reviews on here. I ordered one of their advent calendars on 21 September for delivery on my friend's birthday on 23 November. No delivery. Upon enquiry (and several phone calls later) it was discovered that EITHER it had been delivered to someone down the road on 30 September, OR that person's tracking number had been mixed up with mine. Told on 24 November a replacement would go out that day and I would get a message to that effect. Still nothing and being told I can't speak to customer service today and they might/would get back to me in 24 hours. I presume that doesn't include weekends. And the 1st December is next week, and meantime my friend hasn't had her birthday present which I ordered over 2 months ago. A complete shambles. Shocking.