Having used Beerhawk multiple times for previous purchases and receiving excellent service the experience for the last two orders I have placed has been absolutely shocking. Firstly the fiasco waiting nearly two months to receive an advent calendar that good old UKmail left out on the street in full view is unacceptable. Never before has so much time had to be wasted making numerous telephone calls or sending emails only to get through to people who have no access to give you an update on where your order is. Come on Beerhawk keep on top of order status updates for your customers. As for UKmail you no longer receive a text message giving you an hour window delivery time so you can ensure someone is at home to sign for your beer. Beerhawk what has gone so wrong? you used to be a company that could be relied upon. As a customer when your spending between £70-90 on an order the service you are supplying is a disgrace and there are many other Craft beer retailers out there that will welcome the business from the customers that you are driving away.