I ordered an beer advent calendar in plenty of time, it never arrived and when I called customer service they could see it had been damaged en route and said they would call me back. That was 5 days ago... I have called several times since and can never get through to the customer service centre and only the order line, who are very polite but unable to help. Despite several call back requests no one has done so. It is now 6 December and given that the product is seasonal it would not be much use now if it does arrive (although I have been informed they have sold out, so if customer services does ever call me back then I won't be able to get a replacement). Very disappointed with the lack of customer service lines. I won't be ordering again.