I ordered beer hawk advent calendar (cost £65) on the 4th September 2016 when they were doing a promotion and it's for my husband as he liked his advent calendar last year (I also bought that from beer hawk). So the promotion was; "Buy an advent calendar and free beer taster kit (cost £20) and inside box there's another £10 voucher in there". But unfortunately the taster kit's never arrived. So I called on the 2nd Dec 2016 to find out where the taster kit is and the girl behind the phone called Danielle said she will track it down and will send me the email for an update! Well, the email's never arrived too so I called again today and there's a girl called Sarah who pick the phone up and she said that the taster kit is damage on the way for delivery and there's no more taster kit in the stock. Well, that's not my problem! I paid for that so you guys have to deal with it, I'm the customer here. So I told her how disappointed I am waiting for the taster kit to turn up from 4Sep16 until 6Dec16 ( Yes, 3 months!) and it never arrived so she said she will give me £10 credit in my beer hawk account! And then she agreed to give me another £10 but no more than that and she put the phone down to me when I was still talking to her!!! How very rude!!! Are you kidding me????? Three months I have been waiting for a package that never arrived and I paid for it!!! Now I am very disappointed and angry! Regardless whether it was free or not, it's your fault that the taster kit is never arrived at my front door. I bought it as a package in the promotion!! You deal with it!! So I called again and a guy called Stewart answered the phone he was very apologetic and giving me another £10 credit in my account. Which is now it makes £30 in my beer hawk account. I told him how angry I am that his colleague was very rude and his answered was the line keeps rebooting at the moment, that's why the call was dropped! *what a clasic excuse Now I'm in the point where I am disappointed and angry the way they treated me and I guess I had enough of dealing with beer hawk! "Do you know what, I don't think I'll be ordering anymore advent calendar from beer hawk or anything else of that matter after the way they treated me". I am very disappointed customer of beer hawk!! And I leave it as that!! To be honest I don't think the £30 credit that they give me will make me feel any better at all!