After a poor experience with the courier service Beerhawk use last year, I decided to give them another go this year. I ordered a box of beers as a present for my other half on the 28th November, knowing that we were exchanging gifts on 10th December. On the Beerhawk site it said deliveries could take up to 5 working days so I figured this would be more than enough time. Cut to nearly 2 weeks later and still no sign. I contacted customer services, who to be fair are very contactable and always reply, and was assured my package would be with me by Thursday at the latest (today is Thursday and still no sign). I am annoyed that they arent just honest from the start that they are suffering from a back log. If there had been something on the website with regards to a 2 week wait I would have just paid for an express delivery or shopped somewhere else entirely for peace of mind. Such a good website but they really need to just be honest!