Not the smoothest transaction unfortunately! After a week, they still hadn't arrived and I decided to call Beer Hawk! They explained that 2 bottles were out of stock and that's why the order was on hold!! Surly they should have contacted me regarding this issue! I was asked if I'd like a refund or beer tokens! As I am a 1st time customer I had no idea how the tokens are used so settled for a refund! Anyway, I was told that the beer would be with me soon and that I could track it! Sadly the delivery driver was unable to deliver because he couldn't find the me! All that was on the label was my name, the name of the village and postcode (lots of businesses and households use the same post code). I had entered the full address when ordering and given a contact number! I had to contact the courier and arrange to have the packages delivered again. I gave them a contact number, which wasn't given to them by Beer hawk! At last they're here! Not sure if I'll be using Beer Hawk again! On the plus side, the bottles were very securely packed and arrived without any breakages!