Ordered advent calendar 17th November. A week later I had a text from the courier company to give me a delivery time that day. It didn't arrive. Contacted courier company who said there was a problem with the address, so please contact Beer Hawk. Phoned them the following morning - they agreed to pay for Saturday delivery, the next day. It never arrived! I was then told by the courier company that they had returned it to Beer Hawk!! Phoned Beer Hawk again and Sam reordered (29th November). Received a text the following day, from Customer Services, apologising and adding that it would DEFINITELY be delivered by 1st December. It didn't arrive! Phoned Sam at Beer Hawk, who said they had no idea where it was - it was marked as 'Delayed' by courier. I cancelled the order and ordered a calendar from Waitrose, which was delivered the following day. PayPal payment was supposed to have been refunded, but had to ask a couple of times before that appeared. Two days later, my husband took delivery of the original calendar, which had supposedly been returned to BeerHawk and still showed up on courier website as such! It's now the 13th December and I'm still having trouble getting messages through to Beth at Customer Services for them to collect it. She's been lovely, but the email system is very peculiar and some seem to go missing! My son was desperately excited about receiving the advent calendar and is delighted with the Waitrose one he eventually received, but the stress involved in so many broken promises and having to get it a day late because we believed BeerHawk's promises and were let down, really knocked the shine off it. It's such a shame because it seemed like a great product, but they have really let themselves down and I don't hold out much hope that many people will re-order next Christmas.