My biggest complaint is the ludicrous amount of packaging used to deliver my order. The main item - 15 prize winning bottles of beer- was fine. However, the rest of the order came separately. Itself annoying as I had to make delivery available on three occasions. Another two enormous boxes with one or two items in them. One size fits all is clearly the policy whether you order one or fifteen items, with no consideration for the environment or waste of energy and resources. The sort of thing that makes me value the High Street except of course, this item would be difficult to source there. If the company could resolve this issue I might use them again. They would need to advertise the fact though.