The order was bought for a present but was a week late being delivered, which meant I could not give it to the recipient in time for Christmas. I made repeated calls and was always promised a call back from Customer Services which never materialised, apart from the final one to confirm delivery had been now been rearranged. The order was also incomplete - the presentation wooden box did not arrive. A promise of a refund for the cost of the box and a sullen apology did not really cut it. I will wait and see if the refund appears, but am not confident based on experience so far. Fingers crossed.