Abominable. Ordered an imperial breakfast stout which was in stock when I placed order on website (and confirmation email confirmed such) but when my package arrived the stout had been replaced with a bottle of wine which had a similar name!! When I spoke to customer services (who by the way are doing an enviable job of attempting to tidy up the mess that the other departments make) told me that my beer was out of stock and the wine had been selected as a replacement (granted the wine had a higher retail price than the beer I ordered and they didn't charge me any extra but I was purchasing a particular style of beer to drink, not making an investment). I arrange an exchange for another beer with the customer service department, they tell me that the beer will be shipped and the wine collected by courier (with no charge for either). A few days later I chase them up and am told that I've been refunded and the replacement beer I chose was not going to be shipped. Unhappy with this I requested that my beer be shipped ASAP. I was given credit to cover my shipping costs. I placed another order of 13 beers, well in advance of the Christmas delivery deadline. 10 of the 13 beers ordered were in my package when it arrived with a couple of hours to spare following much chasing up after my order sat awaiting dispatch in the warehouse for days on end. I have not been informed that 4 of the beers I ordered weren't going to be included the package, giving me no time to arrange to get them from elsewhere. All in all a terrible service. I will not be using them again and would advise anyone who wants the beers they order to arrive in their package to look elsewhere. I appreciate that it's Christmas and it's busy but if something happens between the placement of an order and that order being picked that results in the order not being fulfilled, contact the customer to ask them how to proceed. Don't assume that just because a product has a similar name that it's a suitable replacement!!! I did have a £10 off discount code and partly wonder if I received substandard service because of this.