Short version: Dreadful logistics and terrible customer service let down a good product. Long version: On the 15th December, I ordered 2 mixed crates of beer, one Belgian and one German for guests over Christmas. I ordered in plenty of time before the end of guaranteed deliveries. On the 19th only 1, the Belgian crate was delivered. I rang immediately, was told that customer services were too busy to speak to me, and would ring me back with 24 hours. No-one rang back. The next day I rang again. I was told that no-one from customer services was available again and I would be called back. No-one called me back. I tweeted @thebeerhawk on the 20th, was promised they would try to help, but didn't. On the 21st I rang again, and finally spoke to customer services, who explained (after ringing off to talk to UKMail) that the courier had dropped the 2nd crate, it was leaking, but that no-one had bothered to tell the sender. The lady in customer services told me that she would arrange expedited redelivery, for the 23rd. On the 23rd, not having had a delivery notification, I rang up again, asking if my delivery was still happening. I was told that the delivery was with UKmail, and would be either the 23rd or, worst case, on the 24th. I rang back on the 24th, spoke to the order line, was told that customer services must be busy and someone would call me back. No-one did, so I rang back yet again, only to be told a) customer services were on leave until after Christmas and b) my order wouldn't be delivered until the 28th. I explained that this was a bit late for Christmas dinner, and that I wanted to cancel the order. I was promised a call back, because the order line can't do cancellations, and, needless to say, it didn't happen. This morning, whilst I was asleep, UKMail left the outstanding parcels behind my bin, about 1 metre from a busy street, and no doubt in breach of whatever licensing conditions Beerhawk operates under. Rang yet again, and finally cancelled. Beerhawk's unwanted delivery can stay in their "secure location" until UKmail come back for it. No-one ever called me back, and no-one has offered me anything at all by way of apology for this terrible, frustrating farce. No German beer with Christmas dinner, and too late to order with another supplier. It looks a lot to me like Beerhawk have increased their marketing and product range, without sorting out customer services or a decent delivery partner. No-one in their customer services took ownership of my problem, and it looks like they rely on the customer complaining to draw any issues to their attention. If you order from them, particularly at a non-busy time of year, you might get lucky, and not have a problem - but, as of the minute, I'd seriously recommend you go elsewhere.