The customer service since an error has been somewhat mixed, but this did all start after an apparent courier error where half my order went missing. Initially, I was told the rest of the order would follow, but this didn't happen before Christmas. I contacted again to be told something had in fact gone wrong and a new order was made. After the early bumblings, the solution was found and everything arrived in time for New Year's eve. I will continue to shop with Beerhawk given the strength of the customer service in the end, but there is a little room for improvement!