Terrible communication and customer service. After placing my order I received a confirmation email stating my order will be processed and dispatched within 5 working days and that I would receive another email when the package was dispatched. 8 days went by and I hadn't heard anything, so I called 'customer services' to check if my order had already been sent and apparently 'nothing' had been done with my order since I placed it. I was given a number for head office to chase it (myself), this number just rang through back to the main customer service line again where I was told I would receive a call back from head office explaining what was happening with my order. This never happened, so the next day I emailed to chase where my order was, again. I was told one of the beers I had ordered was 'out of stock' and so they were waiting on it to become available again so they could send it out. I was never asked if this option was acceptable to me, nor received an apology. What I find confusing is the Beer was in stock when I ordered it and it then took 9 days for any explanation but only because I chased it, otherwise I would never have been made aware. It would have been nice to have been asked if I wanted to wait for the out of stock Beer, or pick an alternative or receive a refund but those choices were not offered. I chased and chased and finally received my order after 2-3 weeks from ordering. Not the 5 days as stated in the original email. Not once did anyone offer an apology for the extra time to wait, or the fact that my order had got delayed and then the Beer was no longer in stock. To add insult to injury I selected that I would like a gift message with my order and that was nowhere to be seen when it finally arrived. Will I be recommending to friends and using Beer Hawk again, no!