At first I was impressed with Beer Hawk. I wanted to purchase some beer for my husband for Christmas. I told them the sort of beer he likes and they selected based on this information. I heard nothing for a few days after I approved the choices and had to chase them up, worried my order wouldn't arrive before Christmas as at this stage the order hadn't been finalised and paid for. After they got back in touch with me, I ordered and was told a delivery date, which was ok as my husband would be at work. I was informed I would be sent an email when the order was dispatched and I would receive it the next day. Two days after the date due for delivery and I had still heard nothing. After three unanswered phone calls and an unanswered email, I finally spoke to someone on the phone and was told my beer was due to be delivered in the next hour. Great, seeing as my husband was in and the box had Beer Hawk written all over it. So much for the email saying it had been dispatched - I never got one. Won't be ordering from this company again. Too much hassle.