Thought I'd try this company one last time after they got my order wrong three times in a row. This time they managed to get my order correct and remembered to actually include the receipt for once! It seems like Christmas was a hard time for them judging by everyone else's reviews and my own experience. Although I cannot deny that they stock great beers with hard to beat prices. To improve the service they need to communicate better with their customers, and inform them if they can't send a certain beer for whatever reason. Instead they just seem to ignore the issue until you contact them (I'm still waiting for a beer from last month). It would be nice if they asked to substitute a beer if they find they didn't have the one you ordered in stock rather than to just leave it completely and proceed to send the package without the missing item. Although going on from this point, the delivery is always quick and gets dispatched the same day or next day, but what is the point if it doesn't contain what you ordered? Previously I pre-ordered the advent calendar in September/October and couldn't fault the service or product. If it wasn't for all the hassle after Christmas I would have given this company a much higher rating, but I was just let down again and again (mainly because of the customer service). In summary I will use the company again until they give me more reasons not too, but would I recommend to a friend? Probably not, as of now. They need to improve or they'll be left behind, theres an awful lot of new upcoming beer websites that'll happily take their business away.