A couple of criticisms: 1) Beer Hawk were out of stock of one item, but didn't call to ask if there was something else we'd like instead - as they had our telephone number a call or text would have been appreciated, in order to take advantage of free delivery. 2) No 'phone call nor text received to keep us informed of the delivery - all communication was done by email, and delivery details read too late on the day to be of any use to us. The tracking system did not work. Despite delivery instructions clearly stating that parcels should be left with a neighbour, the package was left at the front of the house! Not impressed with delivery service, which in part is out of the hands of Beer Hawk, but delivery is part of the 'face' of Beer Hawk and reflects upon them as a company. a) Why ask for a telephone number if it's not going to be used? b) Why ask for delivery instructions if they are not going to be followed? Those criticisms aside, the majority of our order safely arrived within 7 working days and was well packaged. We would use Beer Hawk again for our Belgian beer, but would order at least a couple of weeks before it was needed, and we would keep a regular eye on any emails - just in case.