Order #1. Ordered for friends coming round. Wrong mixed case sent, and glass broken within. Sorted out reasonably efficiently - they sent 2 cases of the right stuff 5 days apart, which would like to think was a great recovery, but was more likely a mistake. Arrived too late for my social event , so had to buy from high street instead anyway. Order #2. Specifically ordered for Easter weekend and made this clear at time of ordering a mixed case for BBQ and beer sampling. Received call the day before saying it wouldn't arrive until following Tuesday, which left it too late to order from anywhere else, so back to High Street. The caller said it was out of their hands and blamed Courier -WRONG! Beer Hawk , you are responsible for the end to end experience including fulfilment. Change your partner firms if they don't cut the mustard. I will not be ordering from Beer Hawk again, and have unsubscribed from mailshots. Very Poor in a competitive sector.