Two and a bit weeks on and the order has still not been received. Given it was for a birthday the recipient not only did not get their present but I'm embarrassed not to have been seen to send a present. I called a week ago to complain and was assured all would be sorted, which it was not. Called again today (I should not need to chase a missing order or complain multiple times). Seems the order has been lost. Beer Hawk offered to resend but there was no offer to compensate for the inconvenience or make me love them again. I asked if they would help make things right - they said they would add a couple of beers - so generous. Refund should be coming - will go elsewhere. Generally a very poor result, made worse by insufficient customer care. Customer lost and bad reviews to follow. Shame.