My son bought a £30 gift voucher. This arrived as a £25 voucher. Had he not told me I would not have known and you would have got £5 for nothing. Apparently this happens often according to your staff - the VAT does not get credited. This is bordering on dishonesty if it is known that this occurs. I attempted to buy a case, the transaction failed for unknown reasons but the voucher was invalidated. . Your staff were courteous and helpful but your phone system kept cutting of the calls with a "sorry we're busy" message. Eventually an operator credited my account and took a phone order - intending to charge my credit card for the difference in price. You guessed it - my credit card was debited for the full amount. It got sorted eventually but it's not an experience I'd care to repeat.