First time of ordering from Beer Hawk about a week ago. Excellent service..very impressed..! I ordered on Thursday, delivered on Saturday. I didn't have a problem, so I didn't need to contact the team, but I feel sure had I needed to, any problem would be resolved painlessly. Their keg prices are comparable with French & Belgian stores and I know because I live in East Kent and frequently hop over the ditch to shop. Looks like I won't need to any more. I'm yet to try the FREE keg return system, but there are plenty of drop-off points within a mile or two of my home. It looks simple enough - even for me..! Thanks Beer Hawk Team Cheers...!!!