If your idea for good experience when shopping online is to receive only half of your order and being ignored when contacting costumer services; then after weeks of waiting, dozens of phone calls and emails, requesting a refund and threatening to inform the standards authority, you are promised the missing items would be send to you the following day. But it doesn't arrive. twice. Finally, over a month later, receiving the desired missing items with no apology and no compensation. If all that sounds like a good experience, by all means use Beer Hawk. If you deserve better, and you do, cause frankly shopping online should not be so complicated and time consuming, buy your beer elsewhere. Ah, and I just noticed they offer beer tokens to those who leave good reviews. Wouldn't it just be better if they offered good service to get good review. Disgrace.