I was a first shopper with Beer Merchants. After a small mistake on my order (where they had missed a few beers and had not informed me they were out of stock), I called them up and their customer service was fantastic! Not only did they give me a full refund on my order (which I wasn't even asking for) but also gave me a discount code on my next order. My refund was with within 24 hours of my call and I simply can not recommend them enough. Big thanks to Nathan for his help and customer service and for the great response to my call. Will 100% be using again because of their great help and response.