Ordered a second lot of my favourite beer. Unfortunately Beer Merchants only use DHL. DHL are a shambles, complete and utter, incompetent, disinterested, shambles. Even as writing this dire review, their website tells me my beer is out for delivery... I accept things go wrong but it's how Beer Merchants have responded that has made the non delivery 100 times worse. I have emails explaining that this happens EVERY SINGLE DAY with DHL and yet they refuse, yes refuse to try to make it better for customers. They know DHL automatically cut off phone calls, they know DHL never answer customer emails and yet all their advice is is to contact them. Frankly Beer Merchants are worse than DHL due to refusing to ship via a competent courier or look for an alternative. If you like beers that Beer merchants purport to sell then take a picture of the bottle and stick that in your fridge as, in my experience, that's as close as you'll ever come to it with Beer Merchants.