Items were missing from my order, no refunds given, despite a check sheet included in my box of ordered beer, saying 'Refunded' against the missing items! Their phone number is absolutely useless and nobody ever answers it. Their customer support email address, is the only means of communication, and so far despite waiting a few days, still no reply. I wont be buying from them again. Someone needs to contact Trading standards, because from what I have seen, this company is operating without any honour, duty of care, or professional etiquette whatsoever, they seem to constantly and consistently take customers money when ordering, yet then fail to send out either any or all the ordered items, and then refunding seems a hit or miss affair chasing after them exercise. The items that they claimed had been refunded and not available was the only reason for my order, despite ordering more beers at the time, but even after claiming they were not in stock, were still on their website for sale! So no idea how many more poor souls are going to pay for items they wont receive! What upsets me more than anything, is the lack of communication, no apologies, no explanations, nothing, just a check sheet with 'Refunded' on it when there was no refund. So very bad customer care or service. I even contacted their sister company 'Cave Direct', which my paypal statement from my Beer merchants order had on, it seems they are also lacking in care or concern, just fobbing me off and I need to contact the one and only none answering number on Beermerchants.com website. My advice is do NOT use Beermerchants.com if you want an honest reliable service! It was ok in the past it seems, but not now!