I love Beer Merchants. However, with this order, they didn't include one of the beers that I ordered and didn't tell me via email or anything. They refunded me for a beer, but not the right one. I'm still down a couple of quid because the beer they refunded me for was cheaper than the beer I actually didn't get. I appreciate this might be human error, but when you wait over a week and pay postage for a 3-5 day delivery only to be disappointed on the day, it's frustrating. I tried calling up a few times but every call went straight to voicemail. As I said, I love Beer Merchants and have been to their bars etc, but this was disappointing. I can deal with wait time as I understand they're busy given the situation, but to swap out a beer and not inform a customer about it until it arrives is really annoying. The beer was still on the invoice, if they didn't have it in stock then that's fine but then I should have been refunded the right amount. Also, to complete the orderz I was on the website for a solid 45 minutes to an hour just to order 9 beers. It was extremely slow and poorly designed so that you couldn't go back to the page you were previously at. If you scrolled through the breweries, it wouldn't go back to where you were, but you'd have to scroll though all of them again (and wait for them to load). A fan of Beer Merchants, but thoroughly disappointed on this occasion.