When enquiring on the delivery procedure, I was told it would be dispatched within two days and then would take up to five 'working' days to be delivered. Seven 'working' days later, we called them to find out why it hadn't come. We were told that it specifies on their website that deliveries are variable and can take longer. We have now been told that it is to be dispatched today and will take a further two days to be delivered. This is not acceptable practice. We have a plumber and electrician booked in and this 'mess up' has delayed the work we are having done. If we were informed that the delivery was held up, then we could have made arrangements. This delivery is costing us £36 and after arguing on the phone we were not offered any compensation. This is no way to do business. I would not order from this company again.